Refunds & Returns Policy
At CareerPrep Online, customer satisfaction is our priority. We strive to provide you with the best online course recommendations through our affiliate partnerships. These Refunds and Returns Policy outlines the terms and conditions for processing returns and refunds related to the online courses promoted on our website. Please read this policy carefully before purchasing any course.
1. Scope of the Policy
CareerPrep Online acts as an affiliate marketer, promoting online courses offered by third-party educational institutions. We do not sell courses directly, nor do we have control over the course content, delivery, or the policies of the course providers. Refunds and returns for online courses are subject to the terms and conditions set by the respective third-party course providers. This policy provides general guidelines on how you can initiate a return or refund request.
2. Refund Eligibility
- Third-Party Course Providers: Since the courses are offered by third-party educational institutions, refund eligibility is determined by the course provider’s refund and return policies. We recommend reviewing the specific refund policy of the course provider before making a purchase.
- Affiliate Links: Purchases made through affiliate links on CareerPrep Online are subject to the terms and conditions of the respective course providers. CareerPrep Online does not process refunds directly for courses purchased through affiliate links.
3. General Refund and Return Conditions
- Refund Period: The refund period varies depending on the course provider. Typically, providers offer a refund within a specified number of days from the date of purchase, usually ranging from 7 to 30 days. Please check the course provider’s refund policy for specific details.
- Course Completion: Refunds are generally not available for courses that have been completed or where a significant portion of the content has been accessed. Specific conditions will vary based on the course provider’s policy.
- Technical Issues: If you encounter technical issues accessing a course, you should first contact the course provider’s customer support. CareerPrep Online can assist by directing you to the appropriate contact.
4. How to Initiate a Return or Refund
To initiate a return or refund for a course purchased through CareerPrep Online:
- Review the Course Provider’s Refund Policy: Visit the website of the course provider and review their refund and return policy to understand their specific terms and conditions.
- Contact the Course Provider: Use the contact information provided by the course provider to initiate the refund process. This may include contacting their customer service department via email or phone.
- Provide Necessary Information: Be prepared to provide your purchase details, such as order number, date of purchase, and the email address used during the purchase, to facilitate the refund process.
5. Fees and Costs Involved
- Processing Fees: Some course providers may charge a processing fee for handling refunds or returns. This fee will be outlined in their specific refund policy.
- Non-Refundable Fees: Certain fees, such as administrative or registration fees, may be non-refundable. Please review the course provider’s policy for any non-refundable charges.
6. Contact Information for Customer Support
If you have questions or need assistance with initiating a return or refund, you can contact us at CareerPrep Online for guidance:
Email: careerpreonline@careeronline.com
Address: 195, Thakurganj, India
We will do our best to assist you by providing relevant information and directing you to the appropriate course provider’s support team.
7. Changes to this Refunds and Returns Policy
CareerPrep Online reserves the right to modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.
8. Limitation of Liability
CareerPrep Online is not responsible for the content, quality, or delivery of courses provided by third-party institutions. Our liability is limited to facilitating communication between you and the course provider. Any disputes or claims regarding refunds or returns must be resolved directly with the course provider.
9. No Guarantees
CareerPrep Online does not guarantee the approval of any refund or return request, as these decisions are solely at the discretion of the third-party course providers. We will, however, support you in the process and provide necessary guidance.
10. Governing Law
This Refunds and Returns Policy shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts located in Thakurganj, India.
11. Feedback and Complaints
We value your feedback and are committed to improving our services. If you have any feedback or complaints regarding our refund and return process, please contact us at careerpreonline@careeronline.com.